Originally Posted by
tranthutrang
Believe me, SGN is still better than HAN. The main problem is people. Vietnamese officers and state-owned company's staff nearly couldn't be fired even when they don't do their jobs well. They have no motivation to make everything more effective. They need to be pushed by something like pressure from public or patriosm or both. Some critical article/story on international media such as WSJ BBC CNN... can force them do everything thoughtfully in a few months. Afterward, they need another wave of articles/stories.
+1. HAN is pretty grim. Check-in can be horrendous depending on the airline you're flying with. I once flew with Dragonair and they weren't able to open their check-in desks until 1 hour before the flight departure (due to other airlines using the same desks) so I was hanging round the airport for ages (the few seats being taken of course) and no sign of my flight on the Departures board. It was a somewhat stressful wait. Ever since then, I've flown with VN as at least they have permanent check-in desks so there's no issue with checking in on arrival.
I've found SGN to be very straightforward. Nothing outstanding but no problems.