Originally Posted by
kjb176
I'm thinking of ordering Rimowa Salsa but trying to assess the Koffer Direkt total costs versus just purchasing in the U.S.
Looks as though they charge 50 euros to ship to the U.S. Did everyone who ordered get charged 50 euros shipping? Also, your credit card tags on currency conversion fee, correct?
Does anyone have the 10% coupon code?
Thanks
Even without the 10% code, the savings are tremendous. Especially on the alu models.
Originally Posted by
KosherKimchee
I would strongly caution anyone in North America not to order from Koffer-Direkt. I ordered 2 pieces last year. One piece arrived fine in a couple of weeks. The second piece (a Rimowa Limbo) arrived some 7 weeks after shipping from Germany looking like it had been run over by a truck -- it was crushed and punctured and totally unusable (note: no packing or padding included by KD; not that it would have helped much for the serious damage sustained). KD was moderately unresponsive and unhelpful making a claim with DHL (USPS wouldn't take the claim here) and finally relented and made the claim after prodding from me. I heard nothing more from KD or DHL (after filling out some initial forms and taking lots of photos). Luckily AMEX was great and issued a refund (supplied them with all of the photos, timeline, etc) after a 30 day investigation. Now 4 months on I get an email from KD saying it appears I received the piece from DHL, so I should arrange for payment now. Mind you, this is the same guy who I had emails with months prior and exchanged pictures of the crushed luggage. Unbelievable. Stay away folks.
This is fairly surprising, as I think most of us that have dealt with K-D have had very good experiences. I'm thinking DHL was likely at fault, and I'm a little surprised K-D didn't back you more.