Originally Posted by
sadiqhassan
Normally, the booking agent is the only entity that can change a ticket before travel has commenced (this would be your UK agent.) However, I have had luck with EK changing a ticket issued by a travel agent before travel commenced. Have you tried calling EK in the UK, they might be more equipped to make the change. If they refuse, the onus is on your TA though.
Just tried the EK office in MAA and they're saying the same thing as you have posted. Will give the Ek office in Uk a call and see if that angle could work..thanks for the info...