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Old Mar 14, 2014 | 4:50 pm
  #240  
Wan1dap
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Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
I think EK's letter is fine, and their calculation makes sense. As there was only one sector affected, most reasonable people would only expect to receive compensation for that sector. There is no basis for claiming compensation on sectors where the service was provided as booked. However, the way the regulation is worded is poor, and leaves a potential loophole. Will be interesting to hear the outcome. Personally I would side with EK on this one.
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