I agree 100% with Havoc10G that the response from Emirates is clear and well-articulated.

I personally find nothing surprising in the letter ; but I AM very surprised by the rather emotive descriptions used by others who do not like its contents, such as "disgraceful", "amateur", and "joke"

Emirates have been in business (and very successfully) long enough to be well aware that when they decide to allow a customer to take them to Court, they (the airline) are not guaranteed a favourable ruling. But here at least they seem confident enough in their argument to give it a go. Judgements which might on the face of it appear totally predictable & certain can very often go the other way. I do hope the passenger concerned is equally realistic in terms of expectations.

The case will at least provide more understanding as to the law and its provisions when tested.