Originally Posted by Simonsays91

Last email. I now wait for the response from ARN (NEB in Sweden). I think this is a big joke...

I can also say this is the first time the Senior Manager responded.

Dear Mr Simon,

Allow me to explain that ticket refunds are non-negotiable. Airlines do not invent random amounts and figures to refund passengers. They are calculated based on the fare which is paid. Your calculation below is incorrect. You are not entitled to a refund based on a random market fare which you have found on the internet at today's prices. You are entitled to 75% of your ticket 176XXXX.

You are only entitled to compensation for the flight sector on which you were downgraded. On all other flights, you flew, as ticketed, in First Class. I will further explain the breakdown of the calculation of the refund. Your ticket price was calculated based on the fare from Stockholm to Auckland and return. The total fare paid was SEK 36802 (excluding the fuel surcharge and taxes, which remain). Breaking down this fare further, we assess the total ticketed kilometres which is 23730 and then divide this by SEK 36802, to reach a fare amount of 1.55086 SEK per kilometre.

We multiply 1.55086 SEK by the ticketed kilometres of the Stockholm Dubai portion of the ticket (the sole sector on which you were downgraded) of 2986km. Finally, 75% of that amount is SEK 3470. This calculation methodology is universally accepted and, as you can see, is far from arbitrary.

We have received your countless emails and suggestions for alternative arrangements, and I wish to advise you that this is our final position on the matter. I note that you have chosen to pursue this further with the ARN, and that is your prerogative. Emirates will be presenting all of these facts before that Board, as we are confident that we are in full compliance of Regulation EC261/2004.

Sincerely yours,

XXXX
Senior Manager Customer Relations (Worldwide)