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Thread: When the gate check goes wrong
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Old Mar 12, 2014 | 3:39 pm
  #6  
channa
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Originally Posted by belynch
I think its well established that "customer care" just sends the form letter closest to the issue that they've been contacted about, even if it's completely irrelevant.

It's atrocious customer service but honestly, I think they've just given up. They don't want to care.

I have zero expectation of UA doing anything right or delivering on what they sell me. And I have zero expectation that when they don't deliver on what they've sold me they'll - at minimum - apologize for failure to perform.

I can say that for 2014 my expectations have been met.

Which is why the reply tactic is effective. It reopens the ticket in their system and likely shows up as a reopen in the rep's queue -- basically a red flag that the issue was not taken care of.

This is clearly a compensation-worthy event. The question is how much.

Also. has YYZ gone outsource yet?
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