Originally Posted by
Mr. Vker
Marriott Plat 9 years now. All of a sudden, bed type is not showing up as guaranteed feature of reservation. I went to my profile, instead of King it now has King/Queen selected. I thought it was just King before. I don't want to get stuck in a queen room when King is my preferred-especially when traveling for leisure.
I have called to have the bed type listed as king guaranteed. Reservations has helped with this, but I cannot get my profile fixed.
I will call MR tomorrow. Anyone experience this?
This is caused by a recent change to the booking page. Was hit with it a few weeks ago when the booking was submitted as King/2 Doubles instead of King -> Guaranteed as before.
When you make your reservation you need to drop down the "Room & Accessibility Preferences" and choose 1 King. This will result in a King Guaranteed for this reservation.
-Jeremy