Originally Posted by
stupidzbu
i called the number, got transferred to the Aadvantage desk
lady said she would send an internal email to someone that handles relations with CITI
asked for a case #, said they don't exist, that my FF# will help them look for her notes
I feel that this is not what I wanted, correct?
I also just called this morning and had something similar happen---the agent said there is no case number, it's just hooked to my FF#.