Originally Posted by Vick407

"Upon validation of a claim, a Customer Care Specialist will send an email or other
communication to the consumer, which will include the reservation confirmation number,
a file tracking number for the claim, and the new rate the consumer will be charged. If a
consumer does not receive a confirmation within forty-eight (48) hours of submitting the
claim, the consumer may contact the Customer Care Department by phone to check the
status of the claim."

I Would suggest calling 1-800-528-1238