New message, escalation successful:

Dear Isser,

Please accept our apologies for any inconvenience this may have caused you.

In regards to your email, please be informed that the reported text message issue has been escalated once again to the respective team with a high priority to analyze the root cause of this issue and we are following our internal procedure in this case. Once we have the confirmation from the respective team with the details we will update you immediately the reason towards the issue.

Once again accept our apologies for the inconvenience caused, we also would like to thank you for your patience and understanding.

Please feel free to contact us for any clarifications/assistance on 0207 132 2322 from any network or by dialing 322 from your toggle mobile; we are available from 08:00 – 20:00hrs GMT and 7 days a week. If you are in abroad please call +44 7438 646322 and we will be happy to assist you

Thank you in advance for the support and co-ordination.

Kind regards,
Sofiya Soundarajan
Toggle Mobile Customer Care
SIM cards for Travellers