Being held hostage? [Award flight canceled agent won't move me to US]
Last August I secured seats on PHX-LAX-NAN-LAX-PHX for end of May using my AAdvantage miles. I just received noticed that my last leg an American Eagle flight has changed from a 3:45pm departure to 9:05pm. Apparently the 3:45pm flight was cancelled because US has a 4:20pm flight. When I got the notice, I called and asked to be moved to the US flight. (Quite frankly, I could drive from LAX to my home in Arizona in the time I'm waiting for the Eagle flight). The lady at AA said NO! Different airline we can't do that. I suggest to her, yes she can, I had my reservations using AAdvantage miles changed to non-OneWorld airlines before i.e. Air France, Swiss. I would think since they changed the flight time, and I can't get out within reasonable period of time, they should be able handle this simple request? Any one else has had this experience or any suggestions on how to handle this?