Originally Posted by
RichardInSF
This won't work if, as I believe to be the case at this hotel, the source of the problem IS management.
I'm afraid I have to agree as I found the management weak. My wife and I have stayed here on a mixture of redemption and paid for stays and I have been a huge fan of the property. But our most recent stay was very poor and we did raise issues with management who said they would get back to us but never did.
If I contrast that to our stay at the PH Canberra where we had an excellent stay (our first) and zero problems.