Jan 6, 2016, 2:55 pm
Last edit by: bhrubin
I have an upcoming stay and read the entire thread. I saw some common themes, and thought it would be useful to start a wiki. Please feel free to update or correct anything. I haven't stayed here, so the information is based on the contents of the thread:
- Diamond Suite Upgrades are NOT available at this property.
- Diamond members receive a complimentary full breakfast for up to 4 guests.
- The beds are very firm platform beds. I saw a few posts where a foam pad for the top of the bed was requested.
- Docked cruise ships that may obstruct the view from the Harbour view rooms.
- The hotel is 4 stories.
The concierge desk offers a weekly tour of the Rocks on Saturday.
Link that shows when cruise ships will be docked opposite the hotel:
https://www.portauthoritynsw.com.au/...ruise-schedule
Room Types and Floorplans:
https://www.scribd.com/document/3404...t-Sydney-Rooms
Expert Review posted in Luxury Forum: http://www.flyertalk.com/hotel-reviews/r-wonderful-park-hyatt-sydney-stay-and-city-harbor-view-with-a-few-caveats-1943
- Diamond Suite Upgrades are NOT available at this property.
- Diamond members receive a complimentary full breakfast for up to 4 guests.
- The beds are very firm platform beds. I saw a few posts where a foam pad for the top of the bed was requested.
- Docked cruise ships that may obstruct the view from the Harbour view rooms.
- The hotel is 4 stories.
The concierge desk offers a weekly tour of the Rocks on Saturday.
Link that shows when cruise ships will be docked opposite the hotel:
https://www.portauthoritynsw.com.au/...ruise-schedule
Room Types and Floorplans:
https://www.scribd.com/document/3404...t-Sydney-Rooms
Expert Review posted in Luxury Forum: http://www.flyertalk.com/hotel-reviews/r-wonderful-park-hyatt-sydney-stay-and-city-harbor-view-with-a-few-caveats-1943
Park Hyatt Sydney (Post-Reno) REVIEW - MASTER THREAD
Mar 6, 2014, 10:20 am
#481
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
My last stay was fantastic in every way and inspiring
From the outstanding concierge, butler and front of the house
Everyone I interacted with was polished professional and friendly.
Yes there have been challenges in the restaurant with changing team members, chefs and managers. Menu too has been a work in progress too
IMHO its important to do the basics right besides a reasonably good omelet which they do well. Its the accompaniments that make the difference and of course attention to details/service and all else in or out of a Park Hyatt.
The really high expectations are set here by the unusually high pricing bar for revenue or redemption.
Every day is a different show in every hotel.
My last stay couldn't have been better.Every day is a different show with the same team or a different team and I certainly wont pass judgment as its been months since I have been here and always leave the hotel typically with a sense of gratitude about the property and my relationship with Hyatt
From the outstanding concierge, butler and front of the house
Everyone I interacted with was polished professional and friendly.
Yes there have been challenges in the restaurant with changing team members, chefs and managers. Menu too has been a work in progress too
IMHO its important to do the basics right besides a reasonably good omelet which they do well. Its the accompaniments that make the difference and of course attention to details/service and all else in or out of a Park Hyatt.
The really high expectations are set here by the unusually high pricing bar for revenue or redemption.
Every day is a different show in every hotel.
My last stay couldn't have been better.Every day is a different show with the same team or a different team and I certainly wont pass judgment as its been months since I have been here and always leave the hotel typically with a sense of gratitude about the property and my relationship with Hyatt
Mar 6, 2014, 10:46 am
#482
Join Date: Feb 2004
Posts: 5,984
Irrespective of the pricing, the point is this is a Park Hyatt. Hyatt tell us we should expect an "incomparable level of personalized service designed for the more discerning guest". The Park Hyatt Sydney is consistent in failing to deliver this.
It is a nice property but it lacks a certain je ne sais quoi.
It is a nice property but it lacks a certain je ne sais quoi.
Mar 6, 2014, 12:07 pm
#483
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
With all due respect, this sounds more like a romance than a hotel review. You are absolutely correct that the high rates this hotel demands set high expectations. And that should include the F&B (restaurant) side of the house too. Simply being nice and friendly doesn't do the trick at nearly $1,000 a night.
I've reviewed pretty extensively here in the past and I don't sugar coat unless appropriate.
Discussion negative or positive are appreciated by this poster and keeps me up to speed with my properties of choice/interest.
If service levels are clearly not what they should be or up to individual expectation on a given stay there are appropriate channels for that.
"Hyatt Consumer Affairs" and even the hotel management itself who takes seriously guest satisfaction in my past conversations
Other then that I have always past and present been transparent and critical when things fall far from the apple cart.
Many of us are typically seasoned travelers with higher expectations I'll assume in general.
Quite a number of us are top tier at Hyatt and other programs where we have been bombarded with great recognition/ experiences globally.
IMO we are a tougher group to wow/please/self included.
Lets not forget that for most the traveling public this is one of Sydney's top 5 hotels in the city and the ratings are typically 90% or higher in popularity and satisfaction for many
Other then that I don't write romance novels (unless I have a hidden talent) However I do recognize a great stay when I have had one.
This past Fall was clearly one such shining example.
I simply admire the team and management onboard and have no idea in months past if anything has changed.
I'll be back this calendar year and will stay more nights and form yet another opinion one way or the other.
A night or two capping off a journey to Sydney is simply a great way to depart Down Under after a trip Down under.
I always save it for last and the final send off. (End of Romance novel )
Mar 8, 2014, 11:39 pm
#484
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,599
Irrespective of the pricing, the point is this is a Park Hyatt. Hyatt tell us we should expect an "incomparable level of personalized service designed for the more discerning guest". The Park Hyatt Sydney is consistent in failing to deliver this.
It is a nice property but it lacks a certain je ne sais quoi.
It is a nice property but it lacks a certain je ne sais quoi.
I fully agree with the statement that they are delivering an 'incomparable level of personalized service designed for the more discerning guest' and I have stayed at the Park Hyatt Sydney many times. I actually just completed a stay there one week back.
If there is anything not to your satisfaction, raise it to management. They are very eager to identify and fix weak points as they want to deliver the best experience and justify the top dollars they are charging for staying there.
Mar 8, 2014, 11:47 pm
#485
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
And where is that insight coming from? And what is this 'consistent failure'?
I fully agree with the statement that they are delivering an 'incomparable level of personalized service designed for the more discerning guest' and I have stayed at the Park Hyatt Sydney many times. I actually just completed a stay there one week back.
If there is anything not to your satisfaction, raise it to management. They are very eager to identify and fix weak points as they want to deliver the best experience and justify the top dollars they are charging for staying there.
I fully agree with the statement that they are delivering an 'incomparable level of personalized service designed for the more discerning guest' and I have stayed at the Park Hyatt Sydney many times. I actually just completed a stay there one week back.
If there is anything not to your satisfaction, raise it to management. They are very eager to identify and fix weak points as they want to deliver the best experience and justify the top dollars they are charging for staying there.
Mar 9, 2014, 12:43 am
#486
Join Date: Feb 2004
Posts: 5,984
If you read the most recent posts in this thread there are numerous examples of service failure. I have even posted about some myself.
I agree that management at the Park Hyatt Sydney are very good at appearing very eager to identify weak points. I do not find that they ever fix them however. I'll give the place another go...
Mar 9, 2014, 6:56 am
#487
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
And where is that insight coming from? And what is this 'consistent failure'?
I fully agree with the statement that they are delivering an 'incomparable level of personalized service designed for the more discerning guest' and I have stayed at the Park Hyatt Sydney many times. I actually just completed a stay there one week back.
If there is anything not to your satisfaction, raise it to management. They are very eager to identify and fix weak points as they want to deliver the best experience and justify the top dollars they are charging for staying there.
I fully agree with the statement that they are delivering an 'incomparable level of personalized service designed for the more discerning guest' and I have stayed at the Park Hyatt Sydney many times. I actually just completed a stay there one week back.
If there is anything not to your satisfaction, raise it to management. They are very eager to identify and fix weak points as they want to deliver the best experience and justify the top dollars they are charging for staying there.
Mar 9, 2014, 7:05 am
#488
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Not really, all this thread does is show that there are a lot of people that have unrealistic expectations (mostly when staying on points), the hotel can be a bit stingy with (free) upgrades and sometimes things go wrong (like they do at every property)......
Mar 9, 2014, 9:31 am
#489
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
Most of the posters on FT are very well traveled and I give their comments and reviews much more credibility than something such as TAdvisor. But, yes, I suppose the hotel could find a convenient excuse to dismiss their views.
Mar 9, 2014, 9:51 am
#490
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
This won't work if, as I believe to be the case at this hotel, the source of the problem IS management.
Mar 9, 2014, 10:38 am
#491
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
And really, this thread has just about as much positive reviews than complants. Not so different than for most other properties..... And the most I see people here complain about us not getting the room they would like when staying on points.
I agree that management could address that issue but I can also see that they give priority to paying customers. More of the high demand properties have started doing that with all the cc points and Diamond trials.
I always wonder how long the PH Tokyo will keep their more than stellar performance for all those on redemption stays.
Mar 10, 2014, 3:50 am
#492
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
If I contrast that to our stay at the PH Canberra where we had an excellent stay (our first) and zero problems.
Mar 10, 2014, 4:19 am
#493
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,599
The majority of your stays based on your contributions here have been at the Hilton and IC and you had one stay at the PHS in the days before NYE and your only comment was that the breakfast was not up to your expectations.
Isn't it a bit far stretched to conclude from your breakfast experience that there is a permanent failure and the world is coming to an end?
I have already identified some poster to warm up old stories from times before the renovation and would hence not take FT posts for granted either. Going through this thread again I don't find a large number of complaints here. You might want to take Tripadvisor posts with a pinch of salt but the Park Hyatt Sydney has an overwhelming number of outstanding reviews there.
Maybe you should just stay at the Park Hyatt Sydney for a second time and let us know after that stay? It's always good to base judgement on experience and FT loves valuable contributions.
Mar 10, 2014, 7:32 am
#494
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
In other words you have no first hand experience and are speculating.
The majority of your stays based on your contributions here have been at the Hilton and IC and you had one stay at the PHS in the days before NYE and your only comment was that the breakfast was not up to your expectations.
Isn't it a bit far stretched to conclude from your breakfast experience that there is a permanent failure and the world is coming to an end?
I have already identified some poster to warm up old stories from times before the renovation and would hence not take FT posts for granted either. Going through this thread again I don't find a large number of complaints here. You might want to take Tripadvisor posts with a pinch of salt but the Park Hyatt Sydney has an overwhelming number of outstanding reviews there.
Maybe you should just stay at the Park Hyatt Sydney for a second time and let us know after that stay? It's always good to base judgement on experience and FT loves valuable contributions.
The majority of your stays based on your contributions here have been at the Hilton and IC and you had one stay at the PHS in the days before NYE and your only comment was that the breakfast was not up to your expectations.
Isn't it a bit far stretched to conclude from your breakfast experience that there is a permanent failure and the world is coming to an end?
I have already identified some poster to warm up old stories from times before the renovation and would hence not take FT posts for granted either. Going through this thread again I don't find a large number of complaints here. You might want to take Tripadvisor posts with a pinch of salt but the Park Hyatt Sydney has an overwhelming number of outstanding reviews there.
Maybe you should just stay at the Park Hyatt Sydney for a second time and let us know after that stay? It's always good to base judgement on experience and FT loves valuable contributions.