Originally Posted by SMK77

And where is that insight coming from? And what is this 'consistent failure'?

I fully agree with the statement that they are delivering an 'incomparable level of personalized service designed for the more discerning guest' and I have stayed at the Park Hyatt Sydney many times. I actually just completed a stay there one week back.

If there is anything not to your satisfaction, raise it to management. They are very eager to identify and fix weak points as they want to deliver the best experience and justify the top dollars they are charging for staying there.