Originally Posted by
lingua101
This is the thing I do not understand. When I called and talked to the agent while I was in HKG about my DUB-KUL (which was rejected because MH said I was not in the pax list), she manged to post it within 2 hours.
Now, my entire SIN-KUL-KCH-KUL-SIN are still not posted even after 1 week that the TL spoke to me.
I know the problem is with MH, but CX should try to not create another problem.
Is it because now they need to track it back ot MH and asked which FF these flights are posted as I pressume MH will now refuse to pay CX?
I suspect it's more like whether the agent just sticks to the hard rule of waiting for response from MH, as opposed to another one who is more proactive, check with a manager who can clearly see it must be a valid trip and make an intelligent decision?
I never paid attention to how this works. Are you saying CX pays MH (and other OW partners I assume) for each trip when someone travels on MH and want to accrual Asia Miles? Any idea how much? Just curious.