Hear your frustration and with all due respect right back.....
I've reviewed pretty extensively here in the past and I don't sugar coat unless appropriate.
Discussion negative or positive are appreciated by this poster and keeps me up to speed with my properties of choice/interest.
If service levels are clearly not what they should be or up to individual expectation on a given stay there are appropriate channels for that.
"Hyatt Consumer Affairs" and even the hotel management itself who takes seriously guest satisfaction in my past conversations
Other then that I have always past and present been transparent and critical when things fall far from the apple cart.
Many of us are typically seasoned travelers with higher expectations I'll assume in general.
Quite a number of us are top tier at Hyatt and other programs where we have been bombarded with great recognition/ experiences globally.
IMO we are a tougher group to wow/please/self included.
Lets not forget that for most the traveling public this is one of Sydney's top 5 hotels in the city and the ratings are typically 90% or higher in popularity and satisfaction for many

Other then that I don't write romance novels (unless I have a hidden talent) However I do recognize a great stay when I have had one.
This past Fall was clearly one such shining example.
I simply admire the team and management onboard and have no idea in months past if anything has changed.
I'll be back this calendar year and will stay more nights and form yet another opinion one way or the other.
A night or two capping off a journey to Sydney is simply a great way to depart Down Under after a trip Down under.
I always save it for last and the final send off. (End of Romance novel )