Originally Posted by
CJKatl
There are many good ones, but RDU always seems to have its act together. It's not just a luck-of-the-draw thing, with a few really good agents mixed in with many average agents; there is consistent excellence at RDU.
I had always been very impressed with the RDU crew until last week when I checked in. I was in the SkyPriority line and when I got to the front of the line, I was told by an agent that this was the SP line; the general line was to my right. I am a young FF (all business travel), so I guess I was victim of stereotyping. She was noticeably embarrassed when she discovered that I was, in fact, GM, and was on an international BE ticket. Not really that big of a deal, I know, but it certainly changed my perception of the staff.
Aside from that one experience, RDU has been near the top of the list for me in terms of staff at check in counters.