Originally Posted by
tsmith12
Has anyone been thru the dispute "missing payment" process with BB? Supposedly a payment (Check) I made on BB didn't reach the merchant. BB CSR in India is really not helpful- they keep coming up with stories and how they are "trying" to talk to the fraud dept in US and figure it out and gave me a 65 business day window before the issue can be resolved. Moreover I haven't received anything in writing saying the amount is in dispute and under investigation. I'm out of my funds and BB doesn't seem too concerned about this missing payment.
Ive had one CU try the clear the check by calling the number on the check. With a screw up at CU, the CU eventually declined the check. It took 24 hrs. To get BB to re credit the account. Another time, I had a check sent by BB for BP, but it was written from one account for another individual. Charter One rejects the payment and sends th check written by BB back to me, three weeks later. Called BB, money credited back in 24-48 hrs. IIRC we were always told 7 days but it was generally 24-48 hrs. I posted this info before in this thread when it was a bit fresher. I think they did a stop payment, then recredited the account once they verified the check was not cashed. I would HUCA.