FlyerTalk Forums - View Single Post - AA award flight cancelled due to schedule change
Old Feb 26, 2014 | 1:58 pm
  #39  
dazza189
 
Join Date: May 2006
Location: BOS
Programs: AA MM Gold, HH Gold, SPG Gold, DL Gold
Posts: 74
Originally Posted by Dave Noble
It reads to me that AA has clarified that these are surcharges and has not actually collected any money from the passenger yet under the guise of taxes

If AA rebooked the passenger involuntarily onto BA, I would agree that there is no grounds to charge the extra charges, however AA has offered an AA routing for no charge and is stating that it will not offer BA without the supplement which would be a voluntary change initiated by the passenger.
Actually I argued with them when they attempted to categorize them as taxes, to which the supervisor condescendingly agreed to call them "fuel charges if it will make you happy"

One of the underlying problems here as I see it, is that they already rebooked my folks on the BA flight at my request, and then 2 weeks later told me to phone them, so they could demand another $500. The itin is no longer viewable in my bookings so I can't actually print it out.
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