Originally Posted by mahasamatman

I had a problem once and the only way I resolved it was to rebook and file a credit card dispute for a double charge (since they took the funds from the ETC and the second payment). In that case, I attributed it to the fact that it was the second ticket I booked with that ETC and I may not have given the system enough time betwen bookings. I wouldn't be surprised if there were other issues lurking inside the payment processing system.