Originally Posted by RDUKingFisher

Well I guess persistence and patience is key. I got to my 5th supervisor of the afternoon and was finally able to get her to give me an even exchange. She started off like everyone else saying all that could be done was a change fee waiver, but then she finally admitted she could do this. I am very grateful for her.

Thanks to those who weighed in, and let this be a lesson to all moving forward!