Originally Posted by
irishguy28
So who exactly does the booking? Are you expected to give your FFP login details to these people?
The couple of times I've used services, yes, I provided my login ID and PW to the agents. This is definitely not a service to use if that makes you feel uncomfortable, but in the case of Ben, he has a reputation to uphold, and I trust him and his agents so I had no problem.
Then again, some people also use financial apps like Mint and Check (formerly PageOnce), which require IDs and PWs for banking details and the like, so I suppose it really comes down to who people feel they can trust.
With the award services, one could probably get the award flight information and book it themselves, but I don't know that for sure, you'd have to ask the various booking services.