Originally Posted by
flyingmusicianlax
Well, everyone is basically getting a raise (except for Eagle) and, with the exception of retirees, everyone is getting much better non-rev travel opportunities. This makes for happy employees. Happy employees = happy customers. It's not rocket science (though, if you've flown UA lately, you might be lead to believe otherwise).
Yes, but I agree only partially.
What I was also impressed with is how (on my flights) the desk agents and flight attendants ALL seemed to have the same, uniform, corporate information and operating procedures.
I was VERY impressed by that; coming from UA's merger where nobody knew anything.
Management at AA/US seems to have done a fantastic job of getting everyone on the front lines on the same page with policies/procedures.