Impressive Impressions with the "New American"
I was on business this week ORD-GSO with connections in CLT and PHL, 3 of the 4 flights operated by sUS.
What really struck me with this trip was the UNIFORMITY of how operations were between the AA and US flights.
All the employees were recognizing both carriers, codeshares, loyalty programs etc, and they ALL mentioned the "New American."
"Enjoy your flight with US Airways today, part of the NEW AMERICAN."
At the counter and on the planes.
Just remembering back to the days of the UA/CO merger, where communication was a disaster, staff were surely, didn't know what was going on (even before system integration).
But Mr. Parker's regime must really have gotten things out to the field in impeccable time, because all the staff were on the same page this week with the merger. And they seem generally positive about it [thus far].
I think that's great, because that shows the passengers a UNITED front.......which was never at (and may not currently be) the New United.
So far I'm impressed with how this AA/US merger is going in the early stages.
Hopefully it's a sign of things to come. ^