Hi Berra67,
You are right. As stated in my private message we did have some trouble contacting the partner. Unfortunately, on some occasions we are unable to reach a conclusion as quickly as we would like.
As you rightly said, you have been credited €30 as requested by myself. The general process is that we request these refunds and are notified when this is actioned. However, as I had not received notification of this refund being completed, I took the assumption that it had not yet been authorised by the relevant department.
I cannot apologise enough for this oversight. By way of an apology, I would like to offer you an upgrade voucher for use on a future rental. Please send me a private message with the address you would like this to be sent to.
Many thanks, Gary Caudwell.
Originally Posted by
Berra67
I did get a PM Jan 23 saying.
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"Hi Berra67,
Thank you for your patience. I have been having some issues communicating with the partner in Lanzarote. I am now chasing a resolution to this via a different route and I will be contact with you again within 48 working hours.
If you require any further assistance in the meantime, please feel free to contact me again.
Many thanks,
Gary Caudwell. "
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I did not get any further messages (but €30 from Sixt suddenly turned up in my account, guess its some kind of compensation) and my conclusion is.
Sixt is a good choice in Mallorca and Cyprus, however watch out if they use a "partner" somewhere, seems like even Sixt has problems dealing with them....
Now I will see how it works out in the US in March before i decide if i will stick to Sixt or go back to Avis and Hertz.
By the way i sent a question regarding another problem (missing bonus points) to the Swedish support of Sixt but did not hear a word back from them, does not give a good impression at all.....