Originally Posted by
SFOPhD
Triton SF: No amenities on check-in. They simply forgot, were apologetic, and did their best on short notice to put something together when I went out to dinner. In their defense, the staff did a pretty good job matching the request list. They genuinely work hard at trying to make your stay nicer. So water under the bridge.
Palomar San Diego: No amenities on check-in. When I asked, they were not apologetic. Just curtly said "We're working on in." Gee, thanks. Treatment like this really makes me wonder some times.
Makes you wonder what?
I always figure that the amenity is a really nice thing to receive but if I don't receive it e.g., at Amara so what. There are so many other things Kimpton does so well. Also, I've found that most staff when told that you are waiting for your amenity they bring it to the room within 3 hours of check-in. Seems reasonable to me.