Originally Posted by
rsteinmetz70112
I have experienced problems with Biz upgrades being denied for flights booked on Southwest.com for a variety of reasons.
I have now received reports confirming these problems.
The information in the Wiki is therefor now suspect. If anyone has problem please report them here.
Definitely had an issue with this the one time I booked through southwest.com and flew on Airtran (had a SW gift certificate to use up). They had 4-5 seats open in biz, so luckily the gate agent was really nice and tried for about 15 minutes (no joke!) trying to get it to work, to no avail.
Eventually she just wrote a new seat on my boarding pass, which was great, but I certainly was listed as my old seat in coach, since she could not get an actual upgrade to work.