Triton SF: No amenities on check-in. They simply forgot, were apologetic, and did their best on short notice to put something together when I went out to dinner. In their defense, the staff did a pretty good job matching the request list. They genuinely work hard at trying to make your stay nicer. So water under the bridge.

Palomar San Diego: No amenities on check-in. When I asked, they were not apologetic. Just curtly said "We're working on in." Gee, thanks. Treatment like this really makes me wonder some times.