FlyerTalk Forums - View Single Post - Consolidated Compensation Thread [2014]
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Old Jan 26, 2014, 12:33 pm
Join Date: Jul 2011
Posts: 309
Hi all,
I think the people at customer service should really follow a uniform policy.
I've seen on here how stingy they can be with the compensation they give...
However, I was on a fight five days ago from IAD-IAH in first (w/cpu). Upon landing, it took 45 mins for my bags to arrive even though they were priority tagged. I emailed UA customer svc. and simply told them that premier access member's baggage should come first (I did not ask for NOR expect nor really think I deserved any compensation). I got a very apologetic reply and 10K bonus miles!!!! And, I only have platinum status through a challenge.

So, thanks United, but they really need to make their policies uniform across the board instead of letting the individual agent use their judgement a lot of the time.

And no-I'm not complaining about getting the miles ;-)
iluvairlines is offline