Originally Posted by
Cana2013
Certainly possible, but need lots of push.
I was faced with a similar situation last year. My SNA was confirmed but at the hotel, there was no such suite available. After some discussion, the GM unequivocally stated the SNA could NOT be returned to my account. Ultimately, we agreed to settled at 20K points.
BTW it was a 4 Points, most definitely not a St Regis!
Cleo