Originally Posted by
OnTheRocks
Well I called a couple times and from what they told me I have to wait for them to "investigate" why the points weren't posted. I was told it should take anywhere from 4-6 weeks. Have you guys had any luck with them posting them any sooner?
I did chat (had to tweet @AskAmex to get the chat function to work - they initiated from their side). They fixed the problem after about 20 minutes and points are supposed to appear on my next statement.
They claimed to be ignorant of the problem which I find odd. Is it just us points junkies who check statements closely?