Supermarket category bonus points not posting [beginning December 2013]
Dec 26, 2013, 2:35 pm
#1
Original Poster
Join Date: Jul 2013
Location: Bay Area, CA
Programs: Hyatt Diamond, HH Diamond
Posts: 132
Amex HHonors bonus points not posting [December 2013]
So I have to add on another night for a stay at the Conrad Koh Samui and I was short about 50k. I planned on just using gift cards at safeway to earn those quickly. Well my december statement posted with my 8k grocery store spend and a little bit of other legit spend, but I only received 3ppd for the grocery store spend. Has anyone else ever had this problem? I would think that if they saw an itemized statement showing gift card purchases I wouldn't even receive the 3ppd.
Thanks for any help!!
Thanks for any help!!
Dec 26, 2013, 2:45 pm
#2
Join Date: Nov 2009
Location: DEN
Programs: SPG Gold; HH Diamond
Posts: 223
So I have to add on another night for a stay at the Conrad Koh Samui and I was short about 50k. I planned on just using gift cards at safeway to earn those quickly. Well my december statement posted with my 8k grocery store spend and a little bit of other legit spend, but I only received 3ppd for the grocery store spend. Has anyone else ever had this problem? I would think that if they saw an itemized statement showing gift card purchases I wouldn't even receive the 3ppd.
Thanks for any help!!
Thanks for any help!!
Dec 26, 2013, 10:57 pm
#3
Join Date: Jun 2011
Location: Around The World
Programs: ALL :)
Posts: 384
So I have to add on another night for a stay at the Conrad Koh Samui and I was short about 50k. I planned on just using gift cards at safeway to earn those quickly. Well my december statement posted with my 8k grocery store spend and a little bit of other legit spend, but I only received 3ppd for the grocery store spend. Has anyone else ever had this problem? I would think that if they saw an itemized statement showing gift card purchases I wouldn't even receive the 3ppd.
Thanks for any help!!
Thanks for any help!!
I messaged them and they said they would look into it. FYI mine was legit spend at a Grocery store that I had previously received the bonus for.
Dec 30, 2013, 10:00 am
#4
Original Poster
Join Date: Jul 2013
Location: Bay Area, CA
Programs: Hyatt Diamond, HH Diamond
Posts: 132
Well I called a couple times and from what they told me I have to wait for them to "investigate" why the points weren't posted. I was told it should take anywhere from 4-6 weeks. Have you guys had any luck with them posting them any sooner?
Dec 30, 2013, 10:07 am
#5
Join Date: Jun 2011
Location: Around The World
Programs: ALL :)
Posts: 384
They told me they would have a manager call me back but I never heard back. I does not make me feel very confident to use this card in the new year. Never the less I have put a couple grocery charges on it to see how it posts next statement, maybe its a one time fluke. Or maybe they did a massive change to exclude grocery stores, that are not considered "Super Markets" whatever that means
Dec 30, 2013, 10:26 am
#6
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
https://www.americanexpress.com/us/c...fo/retail.html
U.S. Supermarkets
To earn additional rewards on supermarket purchases, the supermarket must be located in the U.S.
A supermarket offers a wide variety of food and household products such as meat, fresh produce, dairy, canned and packaged goods, household cleaners, pharmacy products and pet supplies.
(Superstores, convenience stores and warehouse clubs are NOT considered supermarkets.)
Examples of merchants* that accept the Card and where you can earn additional rewards include:
Gristedes
Foodtown
Pathmark
Shoprite
Stop and Shop
Vons
Whole Foods
Winn-Dixie
Online supermarkets such as FreshDirect
*This is not a complete list.
Examples of merchants where you will NOT earn additional rewards include:
Specialty stores (e.g., fish markets, cheese shops, wine shops, and other specialty food stores )
Superstores (e.g. Amazon, Target and Wal-Mart)
Warehouse clubs (e.g. BJ's Club and Costco Wholesale)
To earn additional rewards on supermarket purchases, the supermarket must be located in the U.S.
A supermarket offers a wide variety of food and household products such as meat, fresh produce, dairy, canned and packaged goods, household cleaners, pharmacy products and pet supplies.
(Superstores, convenience stores and warehouse clubs are NOT considered supermarkets.)
Examples of merchants* that accept the Card and where you can earn additional rewards include:
Gristedes
Foodtown
Pathmark
Shoprite
Stop and Shop
Vons
Whole Foods
Winn-Dixie
Online supermarkets such as FreshDirect
*This is not a complete list.
Examples of merchants where you will NOT earn additional rewards include:
Specialty stores (e.g., fish markets, cheese shops, wine shops, and other specialty food stores )
Superstores (e.g. Amazon, Target and Wal-Mart)
Warehouse clubs (e.g. BJ's Club and Costco Wholesale)
Dec 30, 2013, 10:49 am
#7
Join Date: Jun 2011
Location: Around The World
Programs: ALL :)
Posts: 384
Dec 31, 2013, 3:35 pm
#9
Join Date: Oct 2012
Posts: 970
HH 6x/5x at grocery only posting 3x in December?
Have both Surpass and plain Amex HH card. Both statements just posted and all my grocery 6x/5x only posted as 3x in December. Have never had such an issue in the past.
Anyone else seeing this problem?
Anyone else seeing this problem?
Jan 6, 2014, 10:24 am
#12
Join Date: Jul 2013
Posts: 1,036
Happened to me as well. Took over an hour for them to open up an investigation. I then had to send them documentation of all the purchases through the mail. Haven't heard back. The CSR's are all so imcompetent it is unbelieveable.
Edit: Just got a message in my inbox from Amex stating they have applied the missing points to my hilton account except they forgot to type the last number of my hilton account in the message and the points aren't there, I'll give it a few days.
Edit: Just got a message in my inbox from Amex stating they have applied the missing points to my hilton account except they forgot to type the last number of my hilton account in the message and the points aren't there, I'll give it a few days.
Last edited by ibleed0range; Jan 6, 2014 at 10:46 am
Jan 6, 2014, 11:33 am
#13
Join Date: Jun 2011
Location: Around The World
Programs: ALL :)
Posts: 384
Happened to me as well. Took over an hour for them to open up an investigation. I then had to send them documentation of all the purchases through the mail. Haven't heard back. The CSR's are all so imcompetent it is unbelieveable.
Edit: Just got a message in my inbox from Amex stating they have applied the missing points to my hilton account except they forgot to type the last number of my hilton account in the message and the points aren't there, I'll give it a few days.
Edit: Just got a message in my inbox from Amex stating they have applied the missing points to my hilton account except they forgot to type the last number of my hilton account in the message and the points aren't there, I'll give it a few days.
Jan 6, 2014, 1:06 pm
#14
Join Date: Jul 2013
Posts: 1,036
Jan 6, 2014, 1:30 pm
#15
Join Date: Oct 2012
Posts: 970
