FlyerTalk Forums - View Single Post - Another disappointing plt concierge experience
Old Jan 15, 2014, 4:51 pm
  #23  
BigBopper
 
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,542
Originally Posted by MSPeconomist
In the circumstances, it would have been classy for the hotel itself to provide some type of gift in the wife's room. A meeting organizer breaking a bone on the property would seem to justify some surprise gesture from hotel management.
The hotel was actually fantastic. No complaints at all. They actually had people stay with her at both the hospital and later at a separate Xray facility. They also sent a fruit plate to the room and an email today to make sure she got home ok. The social media team was great and the hotel was great. Only problem was the PLT concierge.

Thanks for the response William. Much appreciated
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