Another disappointing plt concierge experience
#16
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
#18
Join Date: Jan 2014
Location: Vancouver, Canada
Programs: SPG, Aeroplan
Posts: 11
That's exactly what a concierge is for
That is exactly the kind of service you should be able to call on a concierge for - that is there whole role - to offer an enhanced level of customer service to long time loyal customers.
#19
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
So, the end result should have been the same as contacting the Social Media team and we are sorry that it was not.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#20
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Another option. . .
I had some friends celebrating a big birthday and anniversary and wanted to have wine and cheese in their room (this was in Venice). Although I wasn't staying there I emailed the hotel.
Within 2 hours of sending the email I received an email response that said everything would be taken care of (which it was). My friends were very pleased with what was in their room and this was a no hassle way of taking care of what I wanted to make sure happened.
Within 2 hours of sending the email I received an email response that said everything would be taken care of (which it was). My friends were very pleased with what was in their room and this was a no hassle way of taking care of what I wanted to make sure happened.
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,335
In the circumstances, it would have been classy for the hotel itself to provide some type of gift in the wife's room. A meeting organizer breaking a bone on the property would seem to justify some surprise gesture from hotel management.
#22
Join Date: Jan 2014
Posts: 7
I think even if it is not a part of their service or role.. they shouldn't tell you to call yourself. They should direct you or take a message and have someone call you back.
Last edited by Albano0608; Jan 15, 2014 at 1:39 am
#23
Original Poster
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,542
Thanks for the response William. Much appreciated