Originally Posted by
Jeffrey Floyd
I'm in the same boat as Erdehoff. My international travel will pick up again this year (usually IAD-LHR), but the attitude exhbited by United in the latest changes to their FF program has driven me to Southwest for most of my domestic travel. I'll fly UA enough to keep my account active, but I see no reason to support them any further (610k miles in their FF program) when they clearly have no interest in earning my loyalty.
Agree, agree, agree!
I've kept UA Gold for quite a few years with travel that is 90% personal, and can meet the minimum spend because most of my travel is trans-Atlantic, but I don't really care about award trips--I'm in it for the extra legroom and to be treated like a human being when I call for customer service or when, as happens more than half the time, my bags don't make it onto the domestic leg of my flight when I recheck them at my port of entry into the US. I'm starting to think it might be more worthwhile to pay for the extra legroom and just put up with a crap attitude when I call for customer service and give up my "policy" of paying $100-$200 more per flight to be loyal to UA.