Originally Posted by
sbtinme
Admittedly, that's been some years back, so it's possible that the Concierge program at Starwood is no longer what it once was. I've not utilized them in recent years, but I maintain that the program was absolutely launched to be every bit as capable as any AMEX program that's ever existed. And, in my experience back then, it truly was.
I agree that it has gotten worse over the years, in the race to the bottom. It is still a lot better then Hilton. I called the Hilton Diamond Desk a couple of weeks ago and it was actually closed for the holidays.
Now as to the actual request, while not normal I would think this is something they could have handled, slower then doing it your self.
My wife has very little clue of where I am most of the time,(my schedule changes daily) on our fridge we keep all my elite #s and their phone numbers in case of an emergency. She has only had to use it once in 15 years, when the blackout closed the northeast, since she was not sure if I was coming home that night or not and could not reach my cell.