Originally Posted by
Often1
This is about falling for marketing sucker terms such as "concierge". Face it, you're talking to a reservations agent with a bit more experience and authority than the run-of-the-mill. That's great if you need a room with a specific view or a special blankie or whatever.
Again, I'll state that the mission of PC might have changed.
But the PC has been very helpful in past years in designing and booking tours, private drivers, dinner reservations, theater tickets, flowers and champagne to be delivered, etc for me in Asia, Europe, South America, and Australia.
I countries where I know the language, maybe even know the city, have easy access to web sites I understand, etc, I might not use the PC service. But when I am at a loss, I have used PC, and they already have an "in" in those cities, or at least can work with the hotel's concierge.
Jenna L was my first PC, and I used her for years, before she was promoted in the Starwood system. Congrats for her; my loss!