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Thread: Another disappointing plt concierge experience
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Old Jan 13, 2014 | 1:28 pm
  #7  
clublounger
 
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Originally Posted by BlissWorld
Nonsense.

SPG advertises the Platinum Concierge service as part of its benefits on spg.com:
Our signature Platinum Concierge service7 at 888-625-4991 – always one call away to help you arrange just about anything regarding your visit. It’s service tailored to your needs.

http://www.starwoodhotels.com/prefer...preferred.html

If SPG is going to advertise a service as "Concierge," they better provide the service as such. Otherwise, call it the Platinum line, just like the other hotel chains.
The caller was NOT on a "visit". So, that promise remains valid, but doesn't necessarily apply to a non guest.
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