Originally Posted by
BenSenise
This is the type of thing you could request from an amex plat concierge or maybe the concierge at the hotel but it's not part of the SPG concierge offering. Your expectations are unrealistic.
Nonsense.
SPG advertises the Platinum
Concierge service as part of its benefits on spg.com:
Our signature Platinum Concierge service7 at 888-625-4991 – always one call away to help you arrange just about anything regarding your visit. It’s service tailored to your needs.
http://www.starwoodhotels.com/prefer...preferred.html
If SPG is going to advertise a service as "Concierge," they better provide the service as such. Otherwise, call it the Platinum line, just like the other hotel chains.