My wife is currently on a business trip at the W Vieques. Early this morning she called to tell me she hurt her foot at the property and was at the hospital awaiting x rays. Since I'm not there there's not too much I can do to comfort her. I thought the least I can do is send flowers to her room. As it's an SPA property I thought a quick call to the concierge would take care of things. Boy was I wrong!

I called the platinum "concierge" number on the back of my card and expanded the situation and was instantly told "you can call the hotel for that." Well yes, I can in fact do that. There's many things I can do but I was already on the phone with a "concierge". He didn't even ask me my membership number!

Is it too much to ask to buy flowers from a member property or are my expectations too high? In more than 10 years as a plt I haven't had a concierge do anything more than reservations. I'm starting to think calling it a concierge line instead of reservations is blatant false advertising.

Mods, can you please change put to plt in the title. Auto correct strikes again