Originally Posted by
DanTravels
Good to see DL getting good press, but from the tone of the article, I'm honestly unsure whether DL is doing well, or everyone else is just being unspeakably horrible.
But it does make me wonder whether transitioning over the last couple years from DL as first choice and UA as second choice to the other way around was a good idea...
I guess it's like being in a traffic jam - if the next lane is moving faster, as soon as you get into it, the lane you were in before will move faster.
I think that Delta is basically just doing what we pay it to do, competently, and the other airlines are either evil or incompetent. For what it's worth, United was my primary airline during 2001-11, and I switched back to Delta after United's post-merger deterioration, which was pretty extreme. I've been very satisfied with Delta since my return. Lots of ordinary flights, and a handful of noteworthy good experiences. No disasters.
Bruce