Originally Posted by
Simonsays91
Okey so now this is it. I have been downgraded. On the airport they told me to contact the customer affairs witch I did and the first awnser i get is that im just intitled to the faredifference. After a few emails back and forward they give up and says that I will get refunded 75% of the fare I payed on my sector i got downgraded. They calculated that i will be refunded 3470SEK for this witch i dont feel like its right. It should be the whole fare witch i payed for the 75% will be calculated on?
According to wording of regulation
If an operating air carrier places a passenger in a class
lower than that for which the ticket was purchased, it shall
within seven days, by the means provided for in Article 7(3),
reimburse
.
.
.
(c) 75 % of the
price of the ticket for all flights not falling
under (a) or (b), including flights between the European
territory of the Member States and the French overseas
departments.
I would write back to them stating the obligations under tha regulation and inform that if 75% of the price of the ticket is not refunded within 7 days then you will take action to recover the amount
If they wish to claim 75% of the price of the sector , the price excluding taxes for a ticket from ARN-DXB is SEK21083