Originally Posted by
villi
I travel frequently with snowboard gear. Often, the counter agent looks around for someone to tell him/her what to do. I gladly pull up the website on my iPhone and voila, the policy says I should not be charged for the snowboard bag.
This has happened in several stations...me thinks there is not enough training on this subject.
Ha! I have also frequently checked my snowboard (in this
North Face Snowboard Bag) with no questions asked. Last week, however, an agent at MSP was adamant that the policy only applied to skis and not snowboards and insisted on charing me $200 as he said the bag was oversized. He drew the line by dropping the line every traveler loves to hear from airline staff; "do you want to travel today or not". Thankfully the agent at the club was a bit more reasonable in her understanding of the rules and promptly refunded the fee. YMMV
BTW, I've also checked a kayak & paddle at BOS and MEL for $200 each way without question (besides the "you know it costs $200 right?"). Quite a deal if you ask me.