Originally Posted by junebug

I feel your pain!

While on hold on one phone- Dialed a second phone using the number listed under my flight cancellation notification when signed in to united.com- while waiting for a twitter response.

Got a twitter response after 1 hr- and was re-booked by twitter rep. JUST after which a united rep answered the second phone call (~30 min total hold time on that one- speedy!) and I confirmed via phone that the changes the twitter rep made were all set. Then ended first united call- where I was still on hold (3 + hrs total)

whew.