Originally Posted by
jjclancy
Problem:
Award desk is pricing LAX-HKG-PER as two awards, US to Asia / Asia to Oceania, even though CX publishes a through fare LAX-HKG-PER (eg 'JD' biz revenue fare). Petitioning the agent (and the supervisor) noting that there's a published fare has been unsuccessful.
Suggested strategy?
The published fare requirement is irrelevant if an award ticket doesn't meet certain basic routing requirements. A North America - South Pacific award does not allow connections in Asia 2, so your routing will always price as 2 awards.
Nothing you can do here...