Originally Posted by
dgwright99
Wow. I thought the whole point of FT was to stretch the limits, and here everybody is coming down on the OP for thinking that he might be able to redistribute the 4 breakfasts
he was entitled to
Rather than taking shots at the OP why not try to help him out ? This is a community, not a blog with a hoard of trolls in the comments.
The idea to give the kids the plat vouchers is a good one.
Otherwise chalk it down to experience,
but my 2c is that the OPs expectation is reasonable, and such strict interpretation of the fine print is simply bad CS.
FWIW, I often forget to change number of guests from 1 when I make a rez when traveling with family, and have never, ever had an issue. I do check max occupancy for the room type, and never hide the size of the party when checking in.
Issues have been pointed out, when you post, here on FT, and you're not within the T&Cs you'll get "opinions". Its not different when when we complain about properties when they don't follow the published T&Cs. When people say dispareging things about properties or staff, rarely do people take to their defense. I'm a firm believer, we can't hold SPG/Starwood to the fire if we dont operate within the published T&Cs ourselves. We can't have it both ways.
I completely disagree with the highlighted above. He didn't disclose the correct number of guests in the room, so he is NOT entitled. If the hotel breaks the rules for this guests, when does it stop? In addition, the hotel could be found to be breaking laws. In addition, the OP might be fined for breaking local law. Having said that, put yourself in the FDA shoes. That person could possibly have lost their job.
The bigger question is why the OP didn't disclose the correct number of people in the room to begin? Going forward, lets hope this is a teachable moment for all. Register all guests of the room to take advantage of the appropriate elite level published benefits.