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Thread: Will delta honor a pricing glitch?
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Old Dec 28, 2013 | 11:22 am
  #162  
itsaboutthejourney
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Originally Posted by MSPeconomist
Has DL announced how many of the mistake fare tickets were sold during the two hour or so period of the glitch? I'm seeing surprisingly bad availability for some trips I need to book.
With well over 25K posts on FT you should know that airlines never release proprietary info. Especially info they don't want competitors or press to have. @:-)

Originally Posted by TheRoadie
Delta made a corporate decision to underinvest in IT testing and pricing oversight. Decision tradeoffs have consequences. They could have easily invested in a zero defect pricing update process, but chose to cheap out and take the risk. They gambled and lost, similar in concept to Target's underinvestment in credit data security and oversight.
Originally Posted by cmd320
As said above, this has to do with DL's penny-pitchers cutting corners with IT, rolling the dice, and losing. When you gamble, sometimes you lose and that's exactly what happened here.
I'm guessing this was more human error than anything, so I wonder if they have some sort of insurance to help cover the losses from this?
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