Ask them to please re-price it at an eligible rate ... and pay the difference in price.
Originally Posted by
epicurus
I emailed Hyatt customer service, and received a response in a few minute: "your stay was booked at a wholesale rate and therefore is not eligible for Gold Passport points". I asked for a courtesy to count this as my 25th night to renew diamond, but getting robotic response: "this reservation was booked at an ineligible rate".
Anything else I could do at this point?