SOS... ineligible rate for diamond?
I have 24 stays this year, and booked and checked in at a Hyatt Place yesterday. The reservation was made with code 14425, which showed up as "Guar Partner Package". This is supposed to my 25th stay to requalify diamond.
I asked the front desk lady if I can pay with a Hyatt GC. She told me to leave the GC there and come back in half a hour, as she needed to call a number to charge to a GC.
Today after I returned home, I noticed on the folio that "eligible night: 0".
I emailed Hyatt customer service, and received a response in a few minute: "your stay was booked at a wholesale rate and therefore is not eligible for Gold Passport points". I asked for a courtesy to count this as my 25th night to renew diamond, but getting robotic response: "this reservation was booked at an ineligible rate".
Anything else I could do at this point?